Terms of Use

These Terms of Use constitute an electronic agreement between you (hereinafter referred to as "User") and TRUSTDEX.IO Vietnam (hereinafter referred to as "TRUSTDEX.IO ) that applies to your applies to your use of this website, all services, products and content provided by TRUSTDEX.IO.

As used in this document, "TRUSTDEX.IO" is TRUSTDEX JSC, including but not limited to owners, directors, investors, employees or other related parties.

These Terms of Use are an important document that users should carefully consider when choosing whether to visit the site and use the services, products and content of TRUSTDEX.IO. Please read these Terms of Use carefully before agreeing.

Users are solely responsible for the understanding and complying of any and all laws, rules and regulations under their respective jurisdiction that may be applicable to Users in connection with the use of all Services, products and content of TRUSTDEX.IO.

By accepting these Terms of Use, you agree with and accept all policies published on this website.



1.1. The capitalized terms used in these Terms of Use shall be interpreted in the light of the definitions given below:

1.1.1. Account: means an account registered by User on the TRUSTDEX.IO Platform.

1.1.2. Buyer: means the User Submit an Order to buy Cryptocurrencies through the platform.

1.1.3. Commission: means a fee charged by or on behalf of any third party (e.g. bank, non-bank financial institution, payment service provider, etc).

1.1.4. Cryptocurrency: means peer-to-peer decentralized digital representation of value (e.g. bitcoin, litecoin, ethereum, etc.).

1.1.5. Deposit: means a transaction involving the transfer of funds into the Account.

1.1.6. Fiat Currency: means a government-issued currency designated as a legal tender in the issuing country through government decree, regulation or law.

1.1.7. Margin Trading: means leverage trading when the User may trade with borrowed Funds instead of his/her own (i.e. open a position using less of own Funds than this position actual amount).

1.1.8. Order: means a User's instruction to buy or sell Cryptocurrency for certain conditions.

1.1.9. Platform: This means that an environment created by TRUSTDEX.IO allows Cryptocurrencies.

1.1.10. Rollover fee: means estimated fee that is charged by TRUSTDEX.IO from the User’s balance to rollover a position for the next 4 hours.

1.1.11. Seller: is the User submits an Order to sell Cryptocurrencies through the platform.

1.1.12. Website: means TRUSTDEX.IO website at https://TRUSTDEX.IO.

1.1.13. Transaction fee: is the fee payable to TRUSTDEX.IO for each completed transaction.

1.1.14. Transaction: means (i) transfer of Cryptocurrencies or Fiat currencies by the User to his/her Account (“Deposit Transaction”); (ii) transfer of Cryptocurrencies, Fiat currencies among the Users (“Trading Transaction”), (iii) withdrawal of Cryptocurrencies or Fiat currencies from his/her Account (“Withdrawal Transaction”).

1.1.15. User: means a person or entity using the Service who agrees to the Terms of Use and is the Account Holder.

1.1.16. Voucher: means an alphanumeric redeemable code, which can be used to transfer Cryptocurrency between Accounts.

1.1.17. Withdrawal: A transfer from a user's account to a bank's account or account opened at any other financial institution.


2.1. The service allows all Users of the Platform to trade Cryptocurrencies with other Users.

2.2. Depending on the residence of the User, the User can not use all functions of the Site. It is the User`s responsibility to follow those rules and laws in his/her place of residence and/or place from which the User accesses this Site.

2.3. The user acknowleges and agrees that, when completing Trading Transaction, he/she is trading with other User and TRUSTDEX.IO acts only as an intermediary in such Transactions, not as a counterparty to any trade.


3.1. The User has the right to enter and use the Site and the Services, as long as he/she agrees and actually complies with the Terms of Use. By using the Site, the User agrees to accept and comply with the terms and conditions stated herein.

3.2. The User undertakes to read the entire Terms of Use carefully before using the Site or any of the services provided by TRUSTDEX.IO.

3.3. The User undertakes to comply with any and all applicable laws and regulations related to the use of the Services.

3.4. The User undertakes to monitor any changes on his/her Account, including but not limited to the balance matters.

3.5. The User undertakes to immediately (i.e. right after the moment of discovery) inform TRUSTDEX.IO for any unusual, suspicious, unclear or abnormal changes on his / her Account. In case of late informing or non-informing the User will be liable for the breach of the Terms of Use and TRUSTDEX.IO will have the right to take any further steps accordingly, including but not limited to report to the relevant state authorities.

3.6. The user agrees that, whenever a Transaction is made, the Platform will send and receive funds and / or collateral to / from the Buyer`s Account and the Seller`s account opened in the name of them and on their representitive

3.7. The user is committed to notify TRUSTDEX.IO immediately of any unauthorized use of his / her Account or password or any other breach of security emailed to hi@trustdex.io. Any User who violates the aforementioned rules may be terminated and then be liable for losses arising from TRUSTDEX.IO or any Site user.

3.8. The user undertakes not to use the Service to engage in any form of criminal activity, including but not limited to, money laundering, illegal gambling, financing of terrorist organizations or malicious hacking

3.9. The User is responsible for any and all damages caused and all liability actions brought against TRUSTDEX.IO for infringement of third party rights or violation of applicable laws.

3.10. Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death or personal injury caused by its negligence, breach of terms implied by operation of law, or any other liability which may not by law be limited or excluded.

3.11. Users are solely responsible for determining whether any contemplated Transaction is appropriate for them based on their personal goals, financial status, and risk willingness.

3.12. All added payment instruments to your Account, may it be a bank account, credit card, debit card, or others must be named after the Account holder. Any attempt otherwise will be considered as fraud.


4.1. By signing up for the Account, User represent and warrant that he/she:

  • follows the rules and laws in his/her country of residence and/or country from which he /she accesses this Site and Services;
  • has accepted these Terms of Use
  • is at least 18 years of age and has the right to accept these Terms of Use and participate in transactions involving cryptocurrencies

4.2. The User represents and warrants that he will only use the Platform to perform Transactions in accordance with the conditions set forth in these Terms and that they are duly authorised and have the capacity to enter into the Transactions on the Platform

4.3. The User represents and warrants that both Fiat currency and cryptocurrency deposited to the Account belong to the User and derived from legal sources.

4.4. The User represents and warrants than he/she will withdraw any cryprocurrency from his/her Account only to his/her wallets, otherwise TRUSTDEX.IO does not hold any liability for the consequences of such withdrawal.

4.5. The User represents and warrants that all Transactions being carried out do not violates the rights of any third party or applicable laws.


5.1. TRUSTDEX.IO reserves the right to suspend the User`s Account and block all currencies of the Cryptocurrency, Fiat currency, in case of non-fulfilment or unduly fulfilment of the Terms of Use by the User.

5.2. TRUSTDEX.IO is committed to providing the Services with utmost care, care and compliance with these Terms of Use.

5.3. TRUSTDEX.IO`s responsibility shall be limited to the use of reasonable technical efforts to ensure the receipt of cryptocurrrency transferred. When initiating cryptocurrency transactions for non-TRUSTDEX.IO users, the TRUSTDEX.IO responsibility will be further restricted to ensure the transfer of necessary technical data to the cryptocurrency network.

5.4. To the extent permitted by law, TRUSTDEX.IO is not responsible for any damages, loss of profits, loss of revenue, loss of business, loss of opportunity, loss of data, loss of cockroach Continuously or indirectly, unless the loss is due to a breach of the Terms of Use by TRUSTDEX.IO.

5.5. TRUSTDEX.IO is not responsible for any incidents, malfunctions, delays or interruptions of the Internet connection, or for any reason that our site is not available at any time.

5.6. In the case of fraud, TRUSTDEX.IO is committed to reporting all necessary information, including name, address and all other requested information to the relevant authorities for handling fraud and breaking the law. Users recognize that their accounts may be frozen at any time as required by any authority that investigates fraud or any other illegal activity.

5.7. Nothing in these terms excludes or limits the liability of TRUSTDEX.IO for personal fraud for breach of the terms implied by the operation of the law or any liability. Is not restricted or excluded by law.


6.1. TRUSTDEX.IO will provide the Services with reasonable care and skill and in accordance with these Terms of Use.

6.2. All buy and sell orders made on the Platform will be managed anonymously so that buyers and sellers are not familiar with each other. The transaction price is calculated on the basis of actual match orders of Buyers and Sellers participating in the bidding process on this Platform in conjunction with the applicable Transaction Fees.

6.3. TRUSTDEX.IO represents and warrants that once the orders to buy or sell orders in the Cryptocurrencies transactions, such orders may not be canceled. It holds all Cryptocurrencies transferred and obtained to each User in their respective Account.


7.1. Identification and verification procedures (also known as `Know Your Customer` or `KYC`) are required for all Transactions involving the Fiat currency. TRUSTDEX.IO may apply the KYC process referred to the User, who conducts the Proprietary Trading in Cryptocurrency. If the User refuses to provide the required materials and information, TRUSTDEX.IO reserves the right to immediately terminate the Services provided to the User.

7.2. You are committed to providing TRUSTDEX.IO with accurate and relevant documentation and personal information contained therein. In the case of Users providing counterfeit and fake personal information, such conduct would be construed as fraudulent activity.

7.3. You hereby authorize TRUSTDEX.IO directly or indirectly (through a third parties) to make any request that we deem necessary to verify the suitability and accuracy of the information. Is provided for verification purposes.


8.1. The site is for personal and non-commercial use only. TRUSTDEX.IO is vigilant in maintaining the confidentiality of the Site and the Service. By registering with TRUSTDEX.IO, the user agrees to provide TRUSTDEX.IO with current, accurate and complete information about himself as required by the registration process, and to update that information.

8.2. The user is allowed to register only one Account on the Platform. As such, any additional accounts may be suspended.

8.3. Users agree that they will not use any Account other than their own, or access the Account of any other User at any time, or assist others in accessing the contrary.

8.4. TRUSTDEX.IO reserves the right to limit the amount of funds for the account`s financing / retrieval. TRUSTDEX.IO may offer a daily, monthly and per-transaction limit.

8.5. The user is responsible for maintaining the confidentiality of the information on his Account, including password, email, wallet address, wallet balance, and all activities including Transactions made through his Account. If suspicious activity is associated with a User`s Account, TRUSTDEX.IO may request additional information from the User, including credentials and account freezes for the review period. Users are obligated to comply with these privacy requirements or to accept termination of their Account.

8.6. The creation or use of the Account without prior explicit permission from TRUSTDEX.IO will result in the immediate suspension of all respective Accounts, as well as all pending orders. physical. Any attempt to implement or support another person (User or other third party) or to distribute instructions, software or tools for that purpose will result in the termination of such User Account. Termination is not a sole remedy for such breach and TRUSTDEX.IO may decide to take further action on the User.


9.1. This platform allows users to submit Orders to buy or sell Cryptocurrencies

9.2. Users recognize that an order should only be submitted after careful consideration and the User understands and accepts the consequences of the performance. The user agrees that as soon as the order is executed, the transaction is irreversible and can not be canceled. Transactions will be made immediately upon Buyer`s consent and Seller`s Purchase Order without prior notice to Seller and Buyer and will be deemed to have occurred on the date and time.

9.3. The minimum and maximum order amounts are different for each pair of transactions and can be seen on the Trade Page when ordering.

9.4. Unverified users are not allowed to withdraw any Cryptocurrencies from their Account within 48 hours after the Account was created.

9.5. User can use Vouchers to transfer Cryptocurrencies between Accounts. No commission or fee charged for generating and redeeming Vouchers. Voucher should be used before the expiration date set by TRUSTDEX.IO. TRUSTDEX.IO will not be liable and will not accept any liability, obligation or responsibility for any loss or damage arising out of the use of Vouchers purchased from the Third Parties or acquired in any other way. For the avoidance of doubt, the User is solely responsible for ensuring that the Documents that he / she purchases are genuine and can be redeemed.

9.6. In case if the User discovers transaction activity, including but not limited to unknown deposits and withdrawals, on his/her Account that was not initiated by the User, the User shall immediately notify TRUSTDEX.IO of this fact and follow the instructions sent by TRUSTDEX.IO. Otherwise, TRUSTDEX.IO reserves the right to freeze the Account until the end of investigation.

9.7. TRUSTDEX.IO may be forced to cancel or recall already executed Withdrawal Transaction at a request of financial institutions, including but not limited to banks, which are involved in settlement of such Transactions. In such cases the User obliges to cooperate with TRUSTDEX.IO in order to discover the reasons for such request.

9.8. The minimum deposit amount for Ethereum (ETH) is 0.001. If the amount is less than 0.001, this amount will not be credited to your Account.


10.1. Margin Trading is available for long and short positions, which are the subject to specific fees, limits and conditions defined by TRUSTDEX.IO.

10.2. TRUSTDEX.IO may charge its fees for opening and/or closing of a position, as well as for keeping a position open (“Rollover fee”). Relevant fees can be found on the Fee Schedule page at

10.3. The User may rollover an opened position for the next 4 hours multiple times paying the Rollover fee.

10.4. TRUSTDEX.IO reserves the right to close any open positions without any notice to the User if the User has insufficient funds to pay for the relevant fees or if a location is opened more than 360 days

10.5. The User acknowledges and agrees that in order to avoid his/her balance to go negative, TRUSTDEX.IO has the right to close any open position, with or without any notification to the User when the price of a base currency (i.e. first symbol in the trading pair) approaches the ‘stop loss price’ value, specified by the User while opening a position.


11.1. The user agrees to pay TRUSTDEX.IO the transaction fee for each completed transaction

11.2. Before the transaction, the User must review the transaction fee published on the

11.3. The minimum transaction fee is equivalent to the minimum amount of money. For fiat currency it is equal to 0.01, for Cryptocurrency it depends on currency. Transaction fees are calculated according to the rounding policy

11.4. Minimum and maximum price, as well as minimum and maximum order amount vary for each trading pair, and can be seen on the Trade Page when placing an order.

11.5. For specific type of orders, the Transaction fee may differ from those published on the `Fee Schedule` page. Transaction fee rate shall be disclosed before the order execution.


If you have any questions regarding these Terms of Use, your rights and obligations arise from the Terms and / or your use of the Website and the Service, your Account, or Any other issues, please contact hi@trustdex.io.