Identity Verification Guide

In case you want to withdraw fiat or raise your payment limit, you need to verify your identity. We will ask you to provide us with some personal information and supporting materials, in accordance with the AML/KYC Policy Policy to prevent fraudulent causes. Verification at TRUSTDEX.IO is simple and intuitive.

Follow the steps below to complete it successfully:

1. Identity document

You can provide your passport, identity card, or driver's license as your ID document. Please fill in data on your ID using the Latin alphabet characters as in the example below:


1. Issuing country
2. Identity document serial number
3. Document issue date
4. Gender
5. First name
6. Last name
7. Date of birth
8. Place of birth


2. Personal information

In this step, please enter the information in the corresponding space. Make sure the data is correct and filled in English / Vietnamese.

3. Addresses

Fill in up-to-date information about your residential(Current)address and permanent address. If your residential(Current) address matches your permanent address, you can check “Same as residential” next to Permanent address on the right. Please keep in mind that your permanent address should be the same as your billing address used for official correspondence.

4. Scans of Documents

Please, upload photos/scans of document supporting information provided by you on the previous steps. Make sure that your photos/scans meet the following requirements:

  • Documents should be valid due to the issue date;
  • Photos/Scans of both sides of documents should be uploaded ;
  • Scanned images should be in colour and in high resolution (at least 300 dpi);
  • Allowed formats: JPG, GIF, PNG, TIFF
  • Images no more 15MB
  • File size should be no more than 15 MB
  • Photos/Scans should not be older than 3 months;
  • Documents should be issued by using characters of Latin alphabet or having Latin transliteration of main fields.

4.a. Identity documents

Please, provide photos/scans of your identity document that you used to fill in the Verification form. Choose one of the following options:

  1. National ID card (both sides) or national passport (reversal);
  2. International passport (reversal);
  3. Driving license (both sides). Please note that we accept a driving license as proof of your identity only if it is a plastic card, and all the information is provided with Latin transliteration.


Our compliance department may ask you to provide another identity document/passport under certain circumstances for security purposes.

Example of a document:

4.b. Selfie with an identity document

Make a selfie while holding your identity document that you used to fill in the Verification form.

Before uploading an image on the Verification form, please make sure to follow photo requirements:

  • You are looking straight at the camera.
  • Your background has a light, neutral colour.
  • Your selfie is in colour.
  • No red eye!
  • DO NOT wear sunglasses, a hat or a headband.
  • Information on your document must be clearly visible.

In case of a low-quality selfie, the Compliance Officer may ask you to try uploading it once more.

Example of a good selfie:

4.c. Proof of residency

Please, provide photos/scans of documents proving the address stated in Verification form. Choose one of the following options:

  • Utility bill (NOT mobile phone, satellite/cable TV or printed Internet bills);
  • Electricity bill;
  • Bank statement;
  • Tax return, council tax;
  • Other documents, with an exception of electronic bills/statements, online screenshots, mobile phone bills or credit card statements.

If you have only online utility bill or electricity bill, then you may provide it following such obligatory requirements:

  • Upload the full document (all pages) in PDF format.
  • Make a screenshot of the website where you make your payments. The screenshot should contain an open document which you have provided to us. On your screenshot, we must clearly see the website URL!

Please, make sure that your scans correspond with the following requirements:

  • Documents should be valid due to issue date (issued within the last 4 months);
  • Proof of residency, maximum is 5MB
  • Proof of residency document must be a photo or scanned image of a PAPER document;
  • Documents should be issued using characters of Latin alphabets;
  • Proof of residency document must contain DATE of ISSUE.

If you do not have any documents from the list above with Latin transliteration, you can provide us one of the following:

  • Bank statement with your NAME and ADDRESS in English;
  • Confirmation from your work/college/university/care institution confirming your name, address and details of employment/studies/residency status with signature and official stamp.

Example of a document:

Verification procedure does not usually take long. In rare cases, however, it might take up to 24 hours. Our Compliance team will try to review and approve all the information you have provided as soon as possible. Also, if it is necessary, Compliance agency may request for additional information, photos and/or documents. In case you experience any issues, please contact our 24/7 support team.